Users with redshift.com email accounts are experiencing bounce-back errors when sending to the following domains:
hotmail.com, msn.com, outlook.com, live.com (all Microsoft-owned domains) as well as Yahoo.com. This is due to compromised redshift.com accounts being used to send spam.
We have submitted requests to be removed from their spam block lists, but so far they have not complied. We apologize for any inconvenience.
All other systems are functioning normally.
If you are having problems sending email from your redshift.com account, make sure your email program is set to use SSL on port 465 with the outgoing server set to smtp.redshift.com
If you need assistance doing this, please call Customer Care at 831-655-8710
Please note: Effective June 1st, phone support hours will be from 8AM to 6PM during the business work week of Monday to Friday.
Email Scam alert:
There is a new scam email going around that takes the form of a threat to expose the recipient’s web browsing actions (it makes the assumption that the user is looking at porn sites) and threatens to expose the user unless they pay the scammer a certain amount of money in bitcoin.
This IS a scam, and the scammer does NOT have any info about you. They do not have your contact information, nor can they send anything about you to the contacts.
Please just delete the email if you get it.
For more information about this scam, read this article.
If you are experiencing a problem not addressed in the above message, please contact us.